Guest Experience
Menu
Payment Solutions
Menu
Risk, Fraud, Compliance
Menu
Automate Hotel & Vacation Rental Payments
Collect deposits, balances, city taxes, and cancellation fees automatically, from any booking source, before guests even arrive.
ID
Guest
Check-in
Check-out
Security Deposit
Reservation Amount
1441024
Confirmed
JD
John Deo
✓ Pre-Check-In Completed
7 Aug 2024
10 Aug 2024
$100.00
Scheduled
$200.00
Paid
···
Payment Schedule
Reservation Payment
▾
$200.00
Paid
on July 03Security Deposit Pre-Auth
▾
$100.00
Scheduled
July 16Additional Charge
▾
$50.00
Scheduled
July 16Vacasa Villas
Payment Summary 3
$
Reservation Charge
$200.00
Paid
$
Security Deposit
$100.00
Scheduled for July 16
$
Additional Charge
$50.00
Scheduled for July 16
Payment information + Add Card
**** **** 4848Edit ›
Continue
Powered by ChargeAutomation
✓
Payment received
$200.00 · Automatically charged
Trusted by the top vacation rentals & hotels
Quick answer
What software automates payment collection from guests?
ChargeAutomation automates guest payment collection for hotels and vacation rentals. It validates the card at booking, charges deposits, balances, taxes and cancellation fees on the schedule you set, retries failed payments and syncs every charge with your PMS, so you stop chasing guests for money.
- Runs on 130+ payment gateways or on STRPay, ChargeAutomation's own payment processing
- Separate rules by property and booking source
- OTA virtual cards from Booking.com and Expedia charged automatically
- 3D Secure and chargeback protection on eligible payments
- Free to start, no contract
Payment Automation Built to Get You Paid Fast and Secure
Stop chasing payments
No more chasing guests for payment or manually tracking who paid what. Set rules to charge by booking source, timing, or amount, immediately at booking, days before arrival, a fixed fee, or a percentage, and let it run without you.
Eliminate fraud
Every card is automatically validated and authorized before arrival, so funds are confirmed before you need them. Combined with 3D Secure and up to 30-day security deposit holds, our fraud detection eliminates chargebacks entirely. Zero fraud guaranteed.
Lower Your Costs With Fewer Manual Errors
Cut transaction costs, time, and errors that come with manual collection. Avoid the risk of paper authorization forms and follow-up reminders, everything runs on autopilot.
Avoid no-shows
Automated collection based on your cancellation policy keeps non-paying no-shows away and boosts conversion, so you can forecast revenue with confidence, every booked night gets paid.
Make Every Pricing and Booking Decision With Real Data
Spot booking patterns, track payment status, and catch issues before they cost you, all from one dashboard. Export to CSV anytime you need to go deeper or share with your team.
Save transaction fees
Use pre-authorization instead of upfront charges, including on security deposits held for up to 30 days, so you avoid refunds you didn't need to process in the first place. Add 3D Secure protection and chargebacks stay off your account, driving your processing fees down even further.
Payment Automation for Hotels & Vacation Rentals in a Few Clicks
Fully automate payment collection and reduce risk in under 5 minutes, across any booking source: Booking.com, direct bookings, VRBO, and more.
Why your vacation rental needs ChargeAutomation
Custom check-in experience
Pre check-in links
Collect ID/Passport
Guest e-Signatures
Boost revenue with upsells
Auto collect payments
Digital guest guidebook
Check-in reminders
Why hosts like you trust ChargeAutomation
-
Up to $160Upsell revenue per booking
Offer personalized upsells during check-in
-
75%Less queues
Reduce guest queues by using online check-in
-
30minTime savings
Speed up check-in & booking processes
-
90%Guest satisfaction
Saving guest time & money will make them happy
-
100%Document handling
Collect guest documents & signatures online
-
100%Eliminate cash-handling
Collect payments & security deposit during check-in
Payment automation with a few clicks
In less than 5 minutes, you can fully automate payment collection and mitigate risk for any booking source i.e. Booking.com, Direct Bookings, VRBO.
Smooth and chargeback-free online payment collection for your hospitality business
Collect payments automatically from any booking source, no more cashflow guesswork
Reduce no-shows and boost conversion with automated, policy-based collection
Cut fraud and chargebacks with 3D Secure on every transaction
Split revenue automatically with owners and vendors, no manual payouts needed
Client testimonial
“What ChargeAutomation customers are saying about our check-in software”
UpStay Read More
ChargeAutomation is easy to use and user friendly, you can surely use the system even if you are a beginner. and the support team are prompt at responding to queries and very informative.
CozySuites Read More
We've been using contactless check-in for quite some time already and are really satisfied with how they combined id check, payment collection, terms & conditions and upsells into a single flow. It was easy to implement and guests love the experience.
LifeSuites Read More
Contactless check-in from ChargeAutomation saves so much time for our administrators and we noticed how guest satisfaction improved. 100% recommendation.
Previous
Next
Payment Automation That Fits Your Current Stack
Connect to a wide range of payment gateways and hospitality software, so your operations run smoothly without switching platforms.
FAQ’s
Check answers to the most common questions about ChargeAutomation
Automated payment collection charges deposits, balances, cancellation fees and refunds on a schedule, without staff sending each request by hand. ChargeAutomation runs it for bookings from most channels and syncs every payment to your PMS.
If the reservation includes a guest card, ChargeAutomation retrieves it from your PMS. If not, the guest receives a secure link by email or SMS to add a card, which is then stored for scheduled charges.
Yes. You set when each charge runs, for example a deposit at booking and the balance a set number of days before arrival, and ChargeAutomation collects it on time.
ChargeAutomation detects virtual cards from channels such as Booking.com and Expedia and charges them according to each booking source’s cancellation policy.
You and the guest are notified by email, failed payments are retried automatically, and the guest can update their payment method from the same link.
Yes. Every payment and refund collected by ChargeAutomation is reflected in your PMS or reservation system, with no manual entry.
Yes. You can create separate rules for deposits, balances, security deposit holds and cancellation fees per booking source and per property.
ChargeAutomation automates payments on 130+ gateways, including Stripe, PayPal, Authorize.net and STRPay, a payment gateway built specifically for short-term rentals.
The usual problems are late balances, declined cards, manual reconciliation and chargebacks. Automation charges on schedule, retries failed payments, syncs records to your PMS and adds 3D Secure authentication on eligible payments.
Yes. ChargeAutomation is GDPR and PCI DSS compliant, and eligible payments authenticated with 3D Secure are covered by chargeback protection.
ChargeAutomation charges a platform fee per transaction based on your plan: 1% on Basic, 0.3% on Essential and 0.15% on Professional, plus USD 0.25 per transaction. Plans start at $4/month.
Use a tool that connects to your PMS and charges guests on a schedule. ChargeAutomation saves the guest’s card at booking or online check-in, then charges the deposit, the balance and any fees automatically, with rules per property and booking source. Payments run through your own gateway or through STRPay.
Set a cancellation rule in ChargeAutomation and it charges the fee to the card on file when a booking is cancelled inside your policy window. Because the card is validated at reservation, the charge is far less likely to fail when you need it.
Recognised & accredited internationally
All rights reserved by ChargeAutomation Copyright © 2026