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Chargeback Protection & Fraud Prevention Software for Hotels and Vacation Rentals
Every guest verified. Every transaction watched. Every booking backed by a 100% chargeback guarantee, on any payment gateway you use.
Trusted by the top vacation rentals & hotels
Four Layers Between Your Property and a Fraudulent Chargeback
Biometric guest identity verification, 3DS authentication that shifts liability to the card issuer, automated security deposits with a 30-day hold, and dispute evidence generation, working together to stop fraud before it becomes a chargeback.
Every Chargeback You Prevent Is Revenue You Keep
Zero Chargeback Guarantee, on Every Booking
Every transaction runs through 3DS authentication and real-time fraud monitoring, and failed payments get retried automatically instead of chasing the guest by hand, all backed by a 100% chargeback guarantee across every connected payment gateway.
Every Card Checked Before a Charge Ever Goes Through
3DS authentication verifies the cardholder directly with their bank and shifts liability away from your property, so unauthorized cards get caught before approval, not after.
Protect revenue
Globally, $33.79 billion was lost to chargeback fraud in 2025, a figure projected to climb to $41.69 billion by 2028. ChargeAutomation keeps that risk off your revenue with a 100% chargeback guarantee on every verified booking.
Real-Time Fraud Detection on Every Guest Payment
Every transaction runs through a dynamic risk assessment across multiple data points the moment it's submitted. High-risk payments get flagged and escalated automatically, before the card is ever charged.
Score Every Guest, Trust the Ones Who Pass
Risk-based authentication scores every payment using transaction-specific data the moment it's submitted, so you know which guests to trust before they ever arrive.
Auto-Collect Payments, Right at Check-In
Guest payments, deposits, balances, and tourist tax all collect automatically at check-in, no cash handling, no change shortage, no chargeback risk sitting in a drawer. Card authorization rules are fully customizable, set the amount, the timing, and whether it re-authorizes automatically every few days.
Why your vacation rental needs ChargeAutomation
Custom check-in experience
Pre check-in links
Collect ID/Passport
Guest e-Signatures
Boost revenue with upsells
Auto collect payments
Digital guest guidebook
Check-in reminders
Why hosts like you trust ChargeAutomation
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Up to $160Upsell revenue per booking
Offer personalized upsells during check-in
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75%Less queues
Reduce guest queues by using online check-in
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30minTime savings
Speed up check-in & booking processes
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90%Guest satisfaction
Saving guest time & money will make them happy
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100%Document handling
Collect guest documents & signatures online
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100%Eliminate cash-handling
Collect payments & security deposit during check-in
Set It Up Once, Stop Chasing Payments and Chargebacks Forever
Automated collection and fraud protection for every booking source, live from day one.
Client testimonial
“What ChargeAutomation customers are saying about our check-in software”
UpStay Read More
ChargeAutomation is easy to use and user-friendly, you can surely use the system even if you are a beginner and the support team are prompt at responding to queries and very informative.
CozySuites Read More
We've been using contactless check-in for quite some time already and are really satisfied with how they combined ID check, payment collection, terms & conditions and upsells into a single flow. It was easy to implement and guests love the experience.
LifeSuites Read More
Contactless check-in from ChargeAutomation saves so much time for our administrators and we noticed how guest satisfaction improved. 100% recommendation.
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Chargeback Protection That Works With the Gateway You Already Use
Connects directly to your existing payment gateway and PMS, so fraud protection runs on top of your current setup, nothing to migrate.
Chargeback protection FAQ’s
Chargeback fraud happens when a guest disputes a payment directly with their card issuer instead of contacting the property, often after they’ve already stayed at a hotel or vacation rental. Most of these disputes in hospitality are friendly fraud, where the guest recognizes the charge but disputes it anyway.
Yes. Travel and hospitality carries the highest average chargeback value of any industry, around $120 per dispute, and rates jumped 816% in 2024 alone.
Visa’s VAMP flags merchants as Excessive once disputes cross 1.5% of transactions, and Mastercard runs a similar threshold. For a property, crossing it risks losing the ability to process guest payments at all, not just the disputed booking.
Criminal fraud (a stolen card used without the owner’s knowledge), property error (something went wrong on the operator’s side), and friendly fraud (the guest recognizes the charge but disputes it anyway). Friendly fraud is the hardest type for hotels and vacation rentals to catch with screening alone.
Look for one built for the guest journey specifically, not a generic e-commerce fraud tool, combining identity verification, automated security deposits, and dispute documentation in a single flow that catches risk before check-in.
Guest ID verification, security deposit pre-authorization, biometric selfie matching, and payment collection, all completed before the guest checks in.
No tool can stop a guest from filing a dispute, that decision isn’t the property’s to make. What ChargeAutomation removes is the financial risk: every verified booking is backed by a 100% chargeback guarantee, so a filed dispute doesn’t cost your property the revenue.
Software that verifies only legitimate, cardholder-authorized guest transactions get processed and paid out, catching fraud before it becomes a dispute rather than fighting it after the guest has already checked out.
One built for the guest journey specifically, not a generic e-commerce fraud tool. ChargeAutomation combines guest verification, automated security deposits, and dispute protection purpose-built for hotels and vacation rentals.
Yes. Friendly fraud is hard to catch with card-network screening alone since the transaction looks legitimate at the time of payment. Biometric guest identity verification and signed rental agreements collected before check-in close that gap.
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