Trusted by the top vacation rentals & hotels

How Does Chargeback Protection Work for Hotels and Vacation Rentals?

Chargeback protection works in four stages: guest identity verification, real-time transaction monitoring, automated security deposit management, and dispute evidence generation. Together, these layers prevent fraudulent chargebacks before they become costly disputes

Why chargeback protection software

Learn about the many benefits of our merchant chargeback protection software for hotels & vacation rentals

Zero chargeback guarantee

Collect payments online with a 100% gurantee that you will experience zero (0) chargeback fraud when using our advanced chargeback prevention software

Validate every transaction

Protect the credit & debit cards of your guests from unathorised use when paying online using our chargeback protection software will validate every transaction

Protect revenue

Globally $30 billion is lost per year to chargeback fraud. Use our chargeback protection software to protect your revenue from chargeback fraud

Real-time fraud detection

Our chargeback protection software performs real-time fraud risk assessments based on hundreds of data points which can be dynamically escalated

Trust guests

Risk-based authentification of guest payments using transaction-specific data enable merchants using our chargeback protection software to trust their guests

Auto-collect payments

Collect guest payments during the check-in eliminating cash handling, change shortage & chargeback fraud.

Process hotel payments for initial deposit, reservations, outstanding balances, tourist tax or security deposit.

Why your vacation rental needs ChargeAutomation

Custom check-in experience

Pre check-in links

Collect ID/Passport

Guest e-Signatures

Boost revenue with upsells

Auto collect payments

Digital guest guidebook

Check-in reminders

Why hosts like you trust ChargeAutomation

$40

Upsell revenue

Offer personalized upsells during check-in
50%

Guest queues

Reduce guest queues by using online check-in
30min

Time savings

Speed up check-in & booking processes
75%

Guest satisfaction

Saving guest time & money will make them happy
100%

Document handling

Collect guest documents & signatures online
100%

Eliminate cash-handling

Collect payments & security deposit during check-in

Payment automation with a few clicks

In less than 5 minutes, you can fully automate payment collection and mitigate risk
for any booking source i.e. Booking.com, Direct Bookings, VRBO.

Book a Demo

Client testimonial

“What ChargeAutomation customers are saying about our check-in software”

ChargeAutomation is easy to use and user-friendly, you can surely use the system even if you are a beginner and the support team are prompt at responding to queries and very informative.

We've been using contactless check-in for quite some time already and are really satisfied with how they combined ID check, payment collection, terms & conditions and upsells into a single flow. It was easy to implement and guests love the experience.

Contactless check-in from ChargeAutomation saves so much time for our administrators and we noticed how guest satisfaction improved. 100% recommendation.

Chargeback fraud protection solution that integrates with your current system

Our payment automation software integrates with a wide range of payment gateways and hospitality software ensuring that your operations are smooth and effective.

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Need help?

Check useful resources below or contact our support team on chat

Blog

Learn from our guest experience experts on the ChargeAutomation blog

Case Studies

Get real insights on how we have transformed the short-term rental industry

Help & Support

Find answers & user guides about everything ChargeAutomation from our team

Chargeback protection FAQ’s

What is chargeback fraud?

Chargeback fraud in the hospitality industry is when guests make a payment using their credit card and then request a refund from their bank after their stay at a hotel or vacation rental resulting in revenue losses for the property owner.

Why is chargeback fraud prevention so important?

Chargeback fraud prevention is important because it helps protect merchant revenue from fraud and reduces friction for legitimate customers.

Is chargeback fraud a big problem for hotels & vacation rentals?

Yes, chargeback fraud is a very big problem resulting in $20 billion is sales revenue losses globally in 2020 according to the latest research.

What are the 3 types of chargebacks?

The three types of chargebacks are friendly chargeback, merchant error chargeback and criminal chargeback fraud.

How do you prevent chargeback fraud?

Hotels and short-term rentals often use contactless check-in by ChargeAutomation for ID-check, payment collection, security deposit authorization, selfie verification, gaining guest intelligence, upselling and more.

Is it possible to eliminate chargeback fraud?

Yes, chargeback fraud can be eliminated by using a chargeback protection software.

What is a chargeback protection software?

Chargeback protection software helps companies protect their sales revenue from chargeback fraud by ensuring that only legitimate transactions authorised by the card owner are processed successfully.

What is the best chargeback protection software?

Charge Automation offers the best chargeback protection software that is trusted by thousands of customers around the world.

Starting at just $4/month

100% free to try with no monthly contract

Chargeback Protection & Hospitality Fraud Prevention Software for Hotels and Vacation Rentals