When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information.
We are a cloud-based B2B software platform that enables vacation rental owners and managers to generate more online bookings and reduce their cost of operations through our suite of technology solutions and services.
Our services include:
- Online Checkin
- Payment Management
- Guest Communication
- Guest Info Management
INFORMATION CHARGEAUTOMATION COLLECTS
We want you to understand the types of information we collect as you use our platform.
When you create a ChargeAutomation Account, you provide us with personal information that includes your name, email address, postal address, phone number, and a password. You can also choose to add a bank account, or other payment information, to your account.
We also collect the content you create and transfer to our platform from your Property Management Software (PMS) platform or upload directly into our platform, as well as the content you receive when using our services. This includes things like property content information (e.g. photos, descriptions) and rates & availability calendars, or guest information such as name, email, phone number, and credit card information.
We collect information about your activity in our platform. We use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs.
WHY CHARGEAUTOMATION COLLECTS DATA
We use data to build better services
We use the information we collect from all our services for the following purposes:
Provide our services
We use your information to deliver our services, like distributing your property content to online booking sites, or processing reservations and payments.
Maintain & improve our services
We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services — for example, improving the performance of our connections to channel partners.
Develop new services
We use the information we collect in existing services to help us develop new ones. For example, analyzing the quality of the content you provide to us has led to the development of our myOptimize report, which highlights how to improve your listing quality and drive more bookings.
Communicate with you
We use information we collect, like your email address, to interact with you directly. For example, we may send you a notification to let you know about upcoming changes or improvements to our services. And if you contact ChargeAutomation, we’ll keep a record of your request to help solve any issues you might be facing.
Protect ChargeAutomation, our customers, and the guests
We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm ChargeAutomation, our users, or guests.
YOUR PRIVACY CONTROLS
You have a choice on whether to use the ChargeAutomation platform or not, but if you do, the information you provide is required for the services we offer.
This section describes key controls for managing your privacy across our services.
Go to the ChargeAutomation Online Portal
Your personal information
Manage your contact information, such as your name, email, phone number, and bank information.
Your property content information
Manage the property information and reservation details
Go to the Property Management Software (PMS)
Manage the property information and reservation details.
SHARING YOUR INFORMATION
When ChargeAutomation shares your information
We do not share your personal information with companies, organizations, or individuals outside of ChargeAutomation except in the following cases:
With your consent
We’ll share personal information outside of ChargeAutomation when we have your consent. We’ll get your permission before sharing your address with that service. We’ll ask for your explicit consent to share any sensitive personal information.
For external processing
For legal reasons
We will share personal information outside of ChargeAutomation if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:
- Meet any applicable law, regulation, legal process, or enforceable governmental request.
- Enforce applicable Terms of Service, including investigation of potential violations.
- Detect, prevent, or otherwise address fraud, security, or technical issues.
- Protect against harm to the rights, property or safety of ChargeAutomation, our users, or the public as required or permitted by law.
We may share non-personally identifiable information publicly and with our partners — like online booking websites or technology development partners. For example, we share information with our partners to show booking trends in the vacation rental market.
KEEPING YOUR INFORMATION SECURE
We build security into our services to protect your information
The ChargeAutomation platform is built with strong security features that continuously protect your information.
The insights we gain from maintaining our services help us detect and automatically block security threats from ever reaching you. And if we do detect something risky that we think you should know about, we’ll notify you and help guide you through steps to stay better protected.
We work hard to protect you and ChargeAutomation from unauthorized access, alteration, disclosure, or destruction of information we hold, including:
- We use encryption to keep your data private while in transit
- We offer a range of security features, like Safe Browsing, to help you protect your account
- We review our information collection, storage, and processing practices, including physical security
- measures, to prevent unauthorized access to our systems
- We restrict access to personal information to ChargeAutomation employees, contractors, and agents who need
- that information to process it. Anyone with this access is subject to strict contractual
- confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
DELETING YOUR INFORMATION
You can delete your information from your ChargeAutomation Account at any time
To delete your information, you can (via the ChargeAutomation online portal):
- Delete your content from specific ChargeAutomation services
- Delete specific ChargeAutomation services, including your information associated with those services
- Delete your entire ChargeAutomation Account
In some cases, we retain data for limited periods when it needs to be kept for legitimate business or legal purposes.
We try to ensure that our services protect information from accidental or malicious deletion. Because of this, there may be delays between when you delete something and when copies are deleted from our active and backup systems.
COMPLIANCE & COOPERATION WITH REGULATORS
We maintain servers around Canada and your information may be processed on servers located outside of the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy.
When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.
Section: Data Processing
Introduction to Data Processing
Scope and Purpose of Data Processing
We process personal data as necessary to provide our software service and as per the instructions received from our clients (“you” or “your”). This involves collection, storage, usage, and sharing of personal data as described on our website, service agreements and terms and conditions agreement.
Compliance with Data Protection Laws
We are committed to processing personal data in compliance with GDPR and other relevant data protection laws. We ensure that appropriate security measures are in place to protect personal data.
Compliance with Laws
The Company shall process personal data in accordance with the GDPR and other applicable data protection laws. The Company shall implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, in accordance with Article 32 of the GDPR.
Use of Subprocessors
We may engage third-party service providers (subprocessors) to process personal data on behalf of our clients. We take responsibility for ensuring that these subprocessors comply with data protection obligations that align with those set out in this policy.
Data Subject Rights
We support the rights of data subjects under the GDPR, including access, rectification, erasure, data portability, and the right to object. We assist our clients in fulfilling these rights.
Data Breach Notification
In the event of a personal data breach, we will promptly inform our clients and assist in mitigating any potential harm.
International Data Transfers
Personal data may be transferred outside of the European Economic Area (EEA), and we ensure such transfers are made with appropriate safeguards and in compliance with GDPR.
Audits and Compliance
We are committed to transparency in our data processing practices and will cooperate with clients in audits or inspections to demonstrate compliance.
Data Retention and Deletion
Upon termination of services, we will handle personal data (deletion or return) in accordance with the client’s choice and applicable laws.
Amendments to Data Processing Practices
ABOUT THIS POLICY
Changes to this policy