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Contactless Check-in Software for Hotels and Vacation Rentals
Guests complete arrival from their phone, ID, signature, and payment, before they even reach the property. No app, no front desk queue.
Trusted by the top vacation rentals & hotels
Contactless Check-in Software That Does the Work for You
One Link Handles the Entire Arrival
One simple link handles it all, ID verification, e-signature, payment, and upsells, done in minutes before arrival. Contactless check-in software means guests walk in already paid and verified, no lines, no paperwork, no front desk bottleneck.
A Check-in Flow That Adapts to Every Booking
Choose exactly which steps each guest sees, based on the property, where they booked, or who they are. Automated reminders keep everyone on track before arrival.
Verified IDs Before Anyone Reaches the Desk
Identity documents are checked with biometric verification and live photo capture, approved or flagged automatically.
Every guest on the booking answers their own section. In 15+ countries, verified data is also submitted directly to local authorities, including AVS in Germany and SES.Hospedajes in Spain.
Signed Agreements, Built Into Check-in
Collect e-signatures on your rental agreement or terms directly in the flow, no separate tool needed. Submissions are approved or flagged automatically.
Turn Check-in Into a Revenue Channel
Offer room upgrades, early check-in, late checkout, and more at the moment guests are most receptive. Every offer is personalized using data already on file.
Payments and Protection, Fully Automated
Collect balances, taxes, deposits, and damage waivers across 130+ payment gateways. Security holds run for 30 days and release automatically after checkout, with 3D Secure protecting every charge. ID approvals, retries, and overrides land in one Action Center, so your team acts fast without switching tools.
Contactless Check-in That Runs 24/7
Guests complete the full arrival process from their phone, at any hour, with no front desk involvement. More arrivals handled in less time, at lower operational cost.
Why your vacation rental needs ChargeAutomation
Custom check-in experience
Pre check-in links
Collect ID/Passport
Guest e-Signatures
Boost revenue with upsells
Auto collect payments
Digital guest guidebook
Check-in reminders
Why hosts like you trust ChargeAutomation
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$160Upsell revenue
Offer personalized upsells during check-in
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75%Less queues
Reduce guest queues by using online check-in
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30minTime savings
Speed up check-in & booking processes
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90%Guest satisfaction
Saving guest time & money will make them happy
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100%Document handling
Collect guest documents & signatures online
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100%Eliminate cash-handling
Collect payments & security deposit during check-in
Does Online Check-in Work Without an App?
Yes. ChargeAutomation runs entirely in the browser, so guests open a link and complete check-in without installing anything. Asking guests to download an app is the single biggest cause of drop off at this stage.
Take Your Contactless Journey Even Further
Go fully paperless — documents collected and stored digitally, nothing printed or lost
Capture every guest's details, not just the lead guest, for full booking accuracy
Upsell at every stage of the journey, not only at the moment of booking
Cut queues and operational costs while guests check in and out entirely from their phone
Client testimonial
“What ChargeAutomation customers are saying about our check-in software”
UpStay Read More
ChargeAutomation is easy to use and user friendly, you can surely use the system even if you are a beginner. and the support team are prompt at responding to queries and very informative.
CozySuites Read More
We've been using contactless check-in for quite some time already and are really satisfied with how they combined id check, payment collection, terms & conditions and upsells into a single flow. It was easy to implement and guests love the experience.
LifeSuites Read More
Contactless check-in from ChargeAutomation saves so much time for our administrators and we noticed how guest satisfaction improved. 100% recommendation.
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Mobile check-in that integrates with your current hotel software
Our contactless software integrates with a wide range of hospitality software ensuring that you can access guest data needed for check-in & out from your PMS, OTA & payment gateway.
FAQ’s
Check answers to the most common questions about ChargeAutomation
Contactless check-in software lets guests complete arrival online and access their room without visiting the front desk. Guests submit identity documents, sign agreements and pay from their phone before they arrive, and the property receives everything verified in advance.
Contactless check-in software captures the reservation from your PMS and sends the guest a pre check-in link. The guest submits their information, documents and payment through that link, and everything arrives verified before check-in day.
Yes. Custom questions can be mapped per guest, so every person on the reservation answers their own part individually instead of the lead guest filling everything in for the group. You choose which questions go to which guest.
Yes. You define which steps the check-in flow includes, such as ID verification, payment collection, security deposit authorisation, selfie verification, custom questions and upselling. The flow can differ by property, booking source or guest type.
Most guests complete online check-in in a few minutes. The exact time depends on what your flow requires, since a reservation that only needs an identity document is faster than one that also collects a signature, a payment and an upsell selection.
Check-in reminders
The best time to send a pre check-in email to guests is a day before check-in or right after the booking is confirmed.
Generate the link using template URLs configured in your PMS. Full instructions are in the pre-check-in link setup guide in our Help Center.
Hotels and short-term rentals often use contactless check-in by ChargeAutomation for ID check, payment collection, security deposit authorisation, selfie verification, gaining guest intelligence, upselling and more.
Yes. Reservations from Airbnb, Booking.com, Expedia and direct bookings all flow into the same check-in process, and you can configure different requirements per booking source.
Yes. Security deposits and damage waivers can be collected as a step in the check-in flow, with the guest choosing between a refundable pre-authorisation hold and a non-refundable flat fee.
ChargeAutomation’s contactless check-in is built to scale with your business. You may apply the same check-in flow across multiple short-term rentals or hotels at once.
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