The person who booked isn't always the person who shows up. ChargeAutomation is guest screening and ID verification software for hotels and vacation rentals: guests upload their ID and a live selfie during online check-in, and you get an approved or flagged result in seconds.
Guest screening checks that the person who booked is the person arriving. ChargeAutomation runs two checks on every guest: the name on the ID must match the booking, and a live selfie must match the ID photo. Anything that doesn't match is flagged before the guest gets access.
You shouldn't have to check every passport by hand. Most guests pass in seconds, and when something doesn't match, the booking is flagged and you decide with one click.
“We no longer spent time physically collecting documents or contacting guest for payments. CA is doing that for us without lifting a finger.”
Ramiro FerrandoUnion Square Hotel“We've been using contactless check-in for quite some time already and are really satisfied with how they combined id check, payment collection, terms & conditions and upsells into a single flow. It was easy to implement and guests love the experience.”
JohnCozySuites“We use CA for about 2 years for our 50+ properties and are very happy so far.”
Igor OxProperty manager · Latvia“Automating the check in and payment process was the best thing that happened to my rental business! … all on a single link!”
MajaVacation rental host · Japan“It has helped us generate additional revenue while keeping everything streamlined and easy to manage.”
Aotearoa Airbnb ManagementShort-term rentals · New Zealand“Chargebacks are no longer an issue for me. … So, it was a 180-degree change for our operation.”
Commercial DirectorBoutique hotel, 50–74 rooms · Buenos Aires“They were responsive, communicated clearly, and even followed up on my issue on their own accord.”
Randle TaylorCanada“Other tools claimed they did it with Chargeback protection but the only one that truly did it was ChargeAutomation. … Since then my chargebacks went down to 0.”
Ore SupastaHost · Canada“I can confidently say that this solution has all I needed to make my business more profitable, from guidebooks to selling more of our add ons.”
KimVacation rental host · Norway“wonderful Cathy !”
Eric TrouvinFrance“Advanced product that solved many of our hotel's needs at once and increased our RevPar, % of direct bookings, and TrevPar.”
Director of SalesCity center hotel, 100–199 rooms · Kyiv“Very useful app! Amazing support!”
Wilhelm CazimiroviciRomania“With the money generated by upsells, the tool actually pays for itself.”
Krzysztof ZbudniewekHost“Contactless check-in from ChargeAutomation saves so much time for our administrators and we noticed how guest satisfaction improved. 100% recommendation.”
ErinLifeSuites“ChargeAutomation is easy to use and user friendly, you can surely use the system even if you are a beginner. and the support team are prompt at responding to queries and very informative.”
AndrewUpStay“It really helped me get quick access to the door code and pay my security deposit. … It was all right there in the guidebook.”
Sodiq FowosereGuest · Canada“As an owner of Popcorn Hostel in Bucharest, I can say this app is the best tool that I found on the internet.”
Popcorn HostelHostel · Bucharest“We use ChargeAutomation to collect security deposits, rental agreements, and some payments from guests when they book on various platforms. It's very nice to have a unified and automated system to handle this and allow guests to self service.”
RyanHost · United States“When I wanted to pay for the reservation it actually did something like an otp with my bank so it ensured it was me.”
Christianah FashGuest · Canada“ChargeAutomation is amazing! It can do so much and I often recommend ChargeAutomation to my clients.”
Kana G.Verified user“Supported by Dixie, really helpful help.”
Abobakr ElwakeelCustomer“This whole system is so great for us and our customers.”
Josh StockCustomer“Seamless, takes away a lot of the back and forth I had to deal with when processing credit cards and verifying ID. Highly recommended!”
AjCanada“I checked in, paid a security deposit, booked early check-in and received my access instructions - all via the same link.”
Kasia KugaudoGuest · Poland“The upsells have increased my add ons as the guest can pay via a card.”
DirectorCity center hotel, 50–74 rooms · San Jose“The platform itself is very powerful for automating guest communication, check-in processes, and operational workflows, which saves a huge amount of time once set up correctly.”
Peter MeszarosUnited KingdomOne verified guest doesn't tell you who else is staying. Each guest on the booking fills in their own details, and in the same link they sign your rental agreement and house rules.
Everything you need to know who's arriving before they get a key. Swipe through what's included.
A borrowed or fake ID won't get through. The live selfie has to match the photo on the ID.
Enforce your minimum age policy automatically, before a booking turns into a party you never approved.
Decide who verifies by property, tag or channel, so you screen the bookings that need it without slowing the rest.
A blurry photo shouldn't cost you a booking. Guests get a simple retry instead of a dead end.
Collect the signed agreement in the same link as the ID check, so every verified guest has also agreed to your rules.
The ID data you already collected is sent to local authorities for you in 15+ countries.
Learn more about guest reporting
When a guest disputes a charge, the ID, selfie and signed agreement are already on file.
Learn more about chargeback protectionchecks on every guest: name and face
finish before arrival at top properties
countries with automatic guest reporting
PMS platforms synced
Guest screening software checks that the person who booked is the person arriving, before they get access. ChargeAutomation is guest screening software for hotels and vacation rentals: each guest uploads an ID and takes a live selfie during online check-in, and the booking is approved or flagged automatically.
Choose a tool that verifies the ID and a live selfie inside your check-in flow, works without an app and connects to your PMS. ChargeAutomation does this on every booking and also handles rental agreements, payments and security deposits in the same link.
The guest takes one photo of their ID and one live selfie. ChargeAutomation checks that the name matches the booking, compares the selfie with the ID photo and gives the booking an approved or flagged status in seconds.
The booking is flagged automatically and the guest gets a simple retry, so a blurry photo doesn't cost you the booking. You can approve or follow up with one click, and access details can stay hidden until the guest is verified.
Airbnb has its own verification process for its guests. ChargeAutomation verifies guests from direct bookings and other channels, and for Airbnb reservations you should ask for extra ID only where Airbnb's policies allow it.
Yes. In ChargeAutomation you set screening rules by property, tag or booking channel, choose who has to verify and can skip selected nationalities where your rules allow it.
Yes. Guests e-sign your rental agreement and house rules in the same ChargeAutomation check-in link where they verify their ID. The signed agreement is saved with the booking.
Yes. ChargeAutomation verifies guest IDs and also collects payments, security deposits and damage waivers in the same check-in flow. A verified ID and selfie also give you evidence if a guest disputes a charge later.
For hotels, the best option verifies guests online before arrival so the front desk doesn't have to scan IDs. ChargeAutomation checks the ID and a live selfie during online check-in, and late arrivals can finish on a tablet or kiosk at the property.
Yes. In 15+ countries ChargeAutomation sends verified guest data to local authorities for you, including SES.Hospedajes in Spain and AVS in Germany.
Yes. Age checks run together with the name match and the live selfie, so you can enforce a minimum age policy automatically.
ChargeAutomation is free to try with no contract, and paid plans start at a month. Guest screening runs on one property or a whole portfolio, with 50+ PMS integrations.
It takes one bad booking to undo a month of good ones. Turn on guest screening in ChargeAutomation, free to start and with no contract.
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