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Automated ID Verification and Guest Screening for Vacation Rentals

ChargeAutomation verifies every guest with name matching and live photo capture, so hotels and vacation rentals catch fake IDs and unauthorized bookings automatically, no manual effort required.

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Trusted by the top vacation rentals & hotels

Wyndham Hotels & Resorts
Aloja Rentals Cancun
Carzi
Corzly
Cozy Suites
Hopewell
Property Management Inc
Host Uplift
My Angel Host
UpStay
My Huatulco Vacation
Pillow Partners
Boutique Partners
Plantana Condominium

Catch the Fraud Before It Ever Reaches Your Door

Two Checks, One Guest, No Guesswork

Fake IDs and unauthorized guests aren't a risk you catch after the damage, they're a risk you shut down before check-in.

ChargeAutomation runs guest ID verification with two layers, name matching against the booking and a live selfie compared to the ID, so every guest earns a clear verified badge before they ever touch a key.

ChargeAutomation – Vacation rental payment automation, online check-in, and guest experience software for property managers

Verified in Seconds, Not Guesswork

One photo of the ID, one quick selfie, ChargeAutomation confirms a match in seconds, the same identity verification technology behind modern guest background checks.

The moment something's off, a blurry photo, a mismatch, it's flagged automatically, so you catch the problem guest before they ever show up.

ChargeAutomation – Vacation rental payment automation, online check-in, and guest experience software for property managers

Built for Speed, Configurable Down to the Detail

Name matching, age checks, and a clear approved or flagged status run on autopilot, with hosts always one click from stepping in. If a check fails, guests get a simple retry, no dead ends, no lost bookings.

Set your own screening rules by property, tag, or channel, skip specific nationalities, and decide exactly who needs to verify. One link, no app, up to 93% completing before arrival.

ChargeAutomation – Vacation rental payment automation, online check-in, and guest experience software for property managers

Deliver a Seamless and Secure Check-In Experience

One clear prompt tells guests exactly what to do, no manual ID checks, no last-minute document chase slowing down arrival.

Behind the scenes, ChargeAutomation automates guest reporting to local authorities across multiple countries, so identity verification protects your property and keeps you compliant wherever you operate.

A smoother check-in means more 5-star reviews and guests who come back.

ChargeAutomation – Vacation rental payment automation, online check-in, and guest experience software for property managers

Trusted Identity Verification, Built for Guest Screening at Scale

Machine learning runs name matching and live photo capture at once, catching fake IDs and identity fraud without slowing guests down. The same verification technology trusted by global platforms, built for hotels and vacation rentals, no manual effort required.

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Why your vacation rental needs ChargeAutomation

Custom check-in experience

Pre check-in links

Collect ID/Passport

Guest e-Signatures

Boost revenue with upsells

Auto collect payments

Digital guest guidebook

Check-in reminders

Why hosts like you trust ChargeAutomation

  • Up to $160
    Upsell revenue per booking

    Offer personalized upsells during check-in

  • 75%
    Less queues

    Reduce guest queues by using online check-in

  • 30min
    Time savings

    Speed up check-in & booking processes

  • 90%
    Guest satisfaction

    Saving guest time & money will make them happy

  • 100%
    Document handling

    Collect guest documents & signatures online

  • 100%
    Eliminate cash-handling

    Collect payments & security deposit during check-in

Automated ID Verification and Guest Screening, in Seconds

Biometric ID checks, name matching, and live photo capture run automatically on every booking, cutting check-in wait times and manual document handling to zero. Suspicious guests get flagged on their own, so you stay focused on the stay, not the paperwork.

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How ChargeAutomation Simplifies Guest Screening and ID Verification

Swift Verification:

Guest identity verification runs in seconds, biometric ID check, name matching, and live selfie comparison, all automatic. Guests e-sign rental agreements in the same flow.

Personalized Welcome:

One simple link starts the check-in journey the moment a booking confirms, no app required.

Effortless Information Entry:

Guests add their details, upload an ID, and take a selfie in a few taps, secure without feeling invasive.

Personalized Guest Portal:

That same link becomes a digital guidebook, with tailored upsells built in for a smoother, more memorable stay.

ChargeAutomation – Vacation rental payment automation, online check-in, and guest experience software for property managers

Client testimonial

What ChargeAutomation customers are saying about our guest experience software

Andrew
Andrew
UpStay
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ChargeAutomation is easy to use and user friendly, you can surely use the system even if you are a beginner. and the support team are prompt at responding to queries and very informative.
John
John
CozySuites
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We've been using contactless check-in for quite some time already and are really satisfied with how they combined id check, payment collection, terms & conditions and upsells into a single flow. It was easy to implement and guests love the experience.
Erin
Erin
LifeSuites
Read More
Contactless check-in from ChargeAutomation saves so much time for our administrators and we noticed how guest satisfaction improved. 100% recommendation.
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Guest Screening and ID Verification That Fit Your Existing Stack

Connects straight into your PMS, OTA, and payment gateway, so guest data flows automatically for check-in and checkout. Nothing to migrate, nothing to re-enter by hand.

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FAQ’s

Check answers to the most common questions about ChargeAutomation

Automated payment collection charges deposits, balances, cancellation fees and refunds on a schedule, without staff sending each request by hand. ChargeAutomation runs it for bookings from most channels and syncs every payment to your PMS.

If the reservation includes a guest card, ChargeAutomation retrieves it from your PMS. If not, the guest receives a secure link by email or SMS to add a card, which is then stored for scheduled charges.

Yes. You set when each charge runs, for example a deposit at booking and the balance a set number of days before arrival, and ChargeAutomation collects it on time.

ChargeAutomation detects virtual cards from channels such as Booking.com and Expedia and charges them according to each booking source’s cancellation policy.

You and the guest are notified by email, failed payments are retried automatically, and the guest can update their payment method from the same link.

Yes. Every payment and refund collected by ChargeAutomation is reflected in your PMS or reservation system, with no manual entry.

Yes. You can create separate rules for deposits, balances, security deposit holds and cancellation fees per booking source and per property.
ChargeAutomation automates payments on 130+ gateways, including Stripe, PayPal, Authorize.net and STRPay, a payment gateway built specifically for short-term rentals.
The usual problems are late balances, declined cards, manual reconciliation and chargebacks. Automation charges on schedule, retries failed payments, syncs records to your PMS and adds 3D Secure authentication on eligible payments.
Yes. ChargeAutomation is GDPR and PCI DSS compliant, and eligible payments authenticated with 3D Secure are covered by chargeback protection.
ChargeAutomation charges a platform fee per transaction based on your plan: 1% on Basic, 0.3% on Essential and 0.15% on Professional, plus USD 0.25 per transaction. Plans start at $4/month.

Starting at just $4/month

100% free to try with no monthly contract

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ChargeAutomation – Vacation rental payment automation, online check-in, and guest experience software for property managers

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