Enterprise
For large chain and orgs needing advanced security, control, and support & integration
Enterprise
For large chain and orgs needing advanced security, customization, integration and support
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Basic
Essential
Professional
Enterprise
ID/Passport scan
Selfie
Credit Card Scan
Custom Document Upload
Registration card
Health Declaration
Email address (masked email detection)
Arrival co-ordination
E-signature
Rental Contract
Custom questions
Acceptance of Terms & Conditions
Reservation payment
Automatically take full or partial split payments based on due dates
Security deposit
Collect security deposit in a form of authorization
Upsell your services
Upsells can be purchased during pre-check-in or afterwards in guest portal
Customize by booking source & property
Self check-in
Contactless check-in
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Basic
Essential
Professional
Enterprise
Personalized & Branded Guest Portal
Digital Guidebook
Smart guidebook
Control when sensitive information such as access code will be visible to a customer in the Guidebook.
Access code
House Manual
Video, images, PDF's & Maps support
Multi-language
Auto Translations
Rules & Regulations
Book Again Link
Web-app (no download!)
Guest Chat
Add/edit payment method
Payment history
Purchase Add-on services (Upsells)
Customize by property & booking source
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Basic
Essential
Professional
Enterprise
Accept/decline invalid documents
storage
100MB
1 GB
Unlimited
Multi-location/Chain Management
Chat
Users
1 User
10 Users
50 Users
API
Multi-language admin page
Customize by location & source
Self check-in
Contactless check-in
Priority Support
Email templates
SMS templates
PCI Compliant handling of credit card data
SMS notifications
Automated Payment
Basic
0.5% + $0.25
Essential
0.3%+ $0.25
Professional
0.15% + $0.25
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Customize payment rule by booking source
Customize payment rule by property
Validate credit card upon reservation
Collect reservation total
Outstanding balance
Split first & second payment
Tourist tax
City Tax
Auto Authorize & Release Security Deposit
Auto Detect & Process Virtual Cards
Auto Report Invalid Cards
Failed Payment Reminder
Auto Refund
Automatic Posting to PMS
Payment Request
Authorization request
Re-usable Payment Page
Re-usable Authorization Page
Securely Collect Credit Card
Connect to multiple payment gateways
3D Secure Payments
Eliminate the risk of fraudulent transactions & chargeback disputes
Chargeback Protection
Protect your payments from fraud
Automated Digital Tracking of Payment
Everything you need to manage payments
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Basic
10%
Essential
7%
Professional
3%
Enterprise
Create Custom Upsell
Upsell Templates
Segment by property & room type
Segment by booking source
Segment by Payment type
Offer by time-line
Auto reminders
At the end of your 7-day trial, you’ll automatically be downgraded to the Basic tier and you’ll be able to continue to use ChargeAutomation as long as you’d like. If you decide to upgrade to a paid plan, you can do so from the billing page in your account at any time during or after your trial. Nothing! You can continue to use the pre-arrival feature.
If you are taking payments or authorization, you will receive usage based monthly bill at the end of every month.
ChargeAutomation is the only digital journey solution in the industry that combines collecting pre-arrival info, payments, security deposit, offering upsell & providing personalized customer portal all in one easy-to-use flow.
Yes you can manage multiple properties with its own set of rules.
No, ChargeAutomation uses your connected payment gateway, so you are in control of your funds at all time.
Yes, you can use ChargeAutomation as a standalone solution to collect pre-arrival, payments and security deposit and offer guidebook & chat.
We are PCI Compliance and we do not store credit card data.We are also GDPR compliant and you are in control of your data at all time.
You can find the list of all platforms we integrate with here.
If you do not find what you’re looking for, send us a request via [email protected]
If you want to collect or authorize payments, yes you will need to have one.
Otherwise you can still use it to collect pre-arrival info, guest portal and chat with your customers.
Available for businesses with multi-chain locations or unique business models
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