Guest experience software for hotels & vacation rentals
End-to-end guest experience software
Digitalize the guest journey for your hotel, B&B, or vacation rental with a single workflow for guest pre-arrival information, payment automation, security deposit collection, online check-in, service upselling, and guest guidebooks.
Single, streamlined guest flow
online check-in, payment collection, upsell & guest portal for the hospitality industry
Collect Guest Info Pre-Arrival
Save up to 30 minutes per booking with our FREE online check-in tool. Using your brand, to collect
- ID/Passport
- Selfie
- E-signature
- Acceptance of terms & conditions
- Authorization form
- Add custom question
- Reservation payment*
- Security Deposit*
- Upsell*
Automate Payment Collection
The most flexible payment collection tool. Automatically take full or partial split payments according to due date.
- Auto validate credit cards
- Auto collect split payment, tourist tax or resort fees
- Stop chasing for payments & eliminates the costs, delays
- Avoid no shows and non-payments
- Eliminate Fraud & chargeback
- Failed payment reminder & auto report invalid cards
- Automatic Posting to PMS
Collect Security Deposit
Collect security deposit in a form of authorization (imprint).
- Schedule Authorization Date
- Capture Partial or Full Amount (incase of damage)
- Send Auto Reminders
- Chargeback Protected
- Customizable by booking source & property
- Extended 30 days holding period
Upsell During Pre Check-In
Create memorable experience for guests & drive revenue by $25 per booking. Upsells can be purchased during pre-check-in or afterwards in guest portal
- By Request or Instant Purchase
- Customizable per property & type
- Auto Reminders
- Available pre-arrival, in-stay & post-stay
- Customize your own upsell...
Smart Guest Portal & Guidebook
Give your guest an area where they can access Instruction, Receipts, Purchase Upsell Services & Chat.
- Check-in Instruction
- Access Code (released only after some conditions are met)
- Manuals
- Purchase Upsell
- Chat
We no longer spent time physically collecting documents or contacting guest for payments. CA is doing that for us without lifting a finger.
- Kris Anavis @ Union Square Hotel
5/5
Powerful Refund Automation
Automatically Charge/Refund based on a booking’s cancellation policy or your specified refund policy.
Payment & Authorization Link
Create Payment link with 1-click and share with your customers via email, SMS, Messenger chatbot, etc.
Card Validation & E-Authorization
- Validate credit card to ensure its valid or authorize an amount.
- No more paper based credit card authorization form
- Securly collect credit card info
- Remain PCI Compliant - No manually handling of credit card data
- 3D Secure™ with card authentication
- Avoid chargeback
Zero Fraud Guaranteed
Don’t make a trade off between payment and risk. Our superior fraud detection eliminates Chargebacks entirely. We’re so confident in the models that we cover 100% of fraudulent chargebacks.
120 payment gateways
ChargeAutomation offers the most payment gateway options in the market by integrating with every major payment gateway. Choose from virtually any payment gateway that you or your guests prefer.
50+ PMS Integration
ChargeAutomation can integrate with any Property Management Systems, Channel Management Systems & Web Booking Engines. If you are with a PMS and are interested in using ChargeAutomation please contact us and we will notify you when ChargeAutomation becomes available for you.
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