Guest experience software for hotels & vacation rentals
Increase revenue with positive guest experience
Hotels & vacation rentals use Charge Automation’s guest experience software for contactless check-in, payment automation, security deposit collection, upselling, chargeback fraud protection, and creating digital guidebook apps.
Improve guest satisfaction by 75%
Transform the guest experience with Charge Automation by eliminating check-in queues, providing real-time guest communication, using personalized upsells & automating the operations of your short-term rental property.
Save 30 minutes per booking with contactless check-in
Collect all guest information & payments pre-arrival with our contactless check-in software for hotels, BnB’s & vacation rentals
- Personal information (Name, ID & Passport)
- Selfie & ID card verification
- Capture eSignature online
- Forms (Terms & conditions + Authorizations)
- Custom questions (Purpose of visit, number of guests . . . )
- Reservation payment processing
- Payment collection (Security & damage deposit)
- Upselling (Airport pick-up, early check-in, parking & custom)
Save time & money with automated payment collection
A happy guest is loyal & will spend more at your hotel or vacation rental boosting revenue. Go cashless with Charge Automation
- Zero cash handling problems (errors, theft & change shortage)
- Validate credit cards & experience zero error rate
- Split guest payments, tourist tax or resort fees
- Failed payment reminders & auto report invalid cards
- Synch with your PMS of choice in real-time
- 120+ global payment gateway integrations
- Chargeback fraud detection & prevention
- Payment dashboards with revenue insights
- Stop chasing after payments & guest no shows
Reduce guest property damage with security deposit collection
Research has proven that guests act more responsibly & cause less damage when there is a security deposit.
- No transaction fees with deposit pre-authorisation
- Schedule deposit authorization date
- Capture partial or full deposit amount (in-case of damage)
- Send deposit payment auto reminders
- Chargeback protected security deposit
- Deposit customizable by booking source or property
- Extended 30 days deposit holding period
Increase upsell revenue by $40 per booking
Use guest preferences to personalise upsells driving up revenue & profits.
- Automate upselling during the entire guest journey
- Upsell pre-arrival, in-stay or post stay
- Curate upsells by property and guest preferences
- Auto-reminders to purchase upsells
- Use existing templates or create your own
- 1-click purchase increases upsells conversion by 15% - 20%
- Customize upsell to be instant purchase or by request
Improve the guest experience with digital guidebooks
Digitalise info that guests need during their stay at your hotel or vacation rental using our web-based guidebooks.
- Check-in instructions & guest manuals
- Access codes, wifi passwords & customizable FAQ's
- Earn more with service upselling
- Live chat & email support
- Reciepts & payment history
- Photos, videos, virtual tours & recommendations
- Local maps & tourist guides
We no longer spent time physically collecting documents or contacting guest for payments. CA is doing that for us without lifting a finger.
- Kris Anavis @ Union Square Hotel
5/5
Powerful Refund Automation
Automatically Charge/Refund based on a booking’s cancellation policy or your specified refund policy.
Payment & Authorization Link
Create Payment link with 1-click and share with your customers via email, SMS, Messenger chatbot, etc.
Card Validation & E-Authorization
- Validate credit card to ensure its valid or authorize an amount.
- No more paper based credit card authorization form
- Securly collect credit card info
- Remain PCI Compliant - No manually handling of credit card data
- 3D Secure™ with card authentication
- Avoid chargeback
Zero Fraud Guaranteed
Don’t make a trade off between payment and risk. Our superior fraud detection eliminates Chargebacks entirely. We’re so confident in the models that we cover 100% of fraudulent chargebacks.
120 payment gateways
ChargeAutomation offers the most payment gateway options in the market by integrating with every major payment gateway. Choose from virtually any payment gateway that you or your guests prefer.
50+ PMS Integration
ChargeAutomation can integrate with any Property Management Systems, Channel Management Systems & Web Booking Engines. If you are with a PMS and are interested in using ChargeAutomation please contact us and we will notify you when ChargeAutomation becomes available for you.
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