Streamline check-ins, maximize upsells, elevate every stay
The #1 Guest Experience Software For Property Managers & Hotels. Online Check-in, Payment Collection, Security Deposit, Upselling, Rental Agreement, Verification & Guidebook with Smartlock Access
One link • One journey • Happy guests
Security deposit or damage waiver. Your guests choose.
At check-in, guests pick a refundable security deposit held on their card, or a non-refundable damage waiver. ChargeAutomation runs both automatically, from collection to release.
- Hold for up to 30 days. Deposits are pre-authorized, not charged, and released after checkout.
- No transaction fees on deposit pre-authorizations.
- Damage waivers paid upfront, with no holds or disputes.
- Your rules by property, booking source or protection type.
100% chargeback protection on every payment
Every payment is screened in real time across 150 data points. If a fraudulent chargeback still gets through, ChargeAutomation covers 100% of it, at no extra commission.
- Chargeback-protected checkout. Every guest payment is covered against fraud.
- Biometric ID verification. Passport matched to a live selfie.
- Works on any payment gateway you use.
Upsell software that turns every stay into extra revenue
Offer early check-in, late checkout, gap nights and extras at the right moment. Guests buy in one tap, with the card they already saved.
- One-tap purchase lifts upsell conversion by 15–20%.
- Smart offers, like gap nights, suggested automatically.
- Before, during or after the stay.
Everything your guests need, in one guest portal
From booking to door code, with no app to download. Swipe through the rest of the guest journey.
Contactless online check-in
Guests check in from their phone before arrival. Save 30 minutes per booking.
Learn more about contactless online check-inID verification & screening
Passport matched to a live selfie in seconds. Only real guests get the keys.
Learn more about id verification and screeningRental agreements
E-signatures compliant with the ESIGN Act and UETA, stored with every reservation.
Learn more about rental agreements
Automated payments
Balances collected on schedule, with 100+ ways for guests to pay.
Learn more about automated payments
Digital guidebook
Everything guests ask about, ready before they arrive.
Learn more about digital guidebookSmart lock access
Door codes sent automatically, only when check-in is complete.
Learn more about smart lock access
Authority reporting
Guest registration sent to local authorities, country by country.
Learn more about authority reportingLess work. More revenue. Zero fraud.
saved per booking with online check-in
average upsell revenue per booking
chargeback protection on payments
payment gateways supported
Integrates with the tools you already use
Connect Guesty, Hostaway, Cloudbeds, Hostfully and 50+ other PMS, keep Stripe, PayPal or any of 130+ gateways, and sync your smart locks. Or switch to STRPay and pay less on every card.
Loved by hosts and hotels around the world
“We no longer spent time physically collecting documents or contacting guest for payments. CA is doing that for us without lifting a finger.”
Ramiro FerrandoUnion Square Hotel“We've been using contactless check-in for quite some time already and are really satisfied with how they combined id check, payment collection, terms & conditions and upsells into a single flow. It was easy to implement and guests love the experience.”
JohnCozySuites“We use CA for about 2 years for our 50+ properties and are very happy so far.”
Igor OxProperty manager · Latvia“Automating the check in and payment process was the best thing that happened to my rental business! … all on a single link!”
MajaVacation rental host · Japan“It has helped us generate additional revenue while keeping everything streamlined and easy to manage.”
Aotearoa Airbnb ManagementShort-term rentals · New Zealand“Chargebacks are no longer an issue for me. … So, it was a 180-degree change for our operation.”
Commercial DirectorBoutique hotel, 50–74 rooms · Buenos Aires“They were responsive, communicated clearly, and even followed up on my issue on their own accord.”
Randle TaylorCanada“Other tools claimed they did it with Chargeback protection but the only one that truly did it was ChargeAutomation. … Since then my chargebacks went down to 0.”
Ore SupastaHost · Canada“I can confidently say that this solution has all I needed to make my business more profitable, from guidebooks to selling more of our add ons.”
KimVacation rental host · Norway“wonderful Cathy !”
Eric TrouvinFrance“Advanced product that solved many of our hotel's needs at once and increased our RevPar, % of direct bookings, and TrevPar.”
Director of SalesCity center hotel, 100–199 rooms · Kyiv“Very useful app! Amazing support!”
Wilhelm CazimiroviciRomania“With the money generated by upsells, the tool actually pays for itself.”
Krzysztof ZbudniewekHost“Contactless check-in from ChargeAutomation saves so much time for our administrators and we noticed how guest satisfaction improved. 100% recommendation.”
ErinLifeSuites“ChargeAutomation is easy to use and user friendly, you can surely use the system even if you are a beginner. and the support team are prompt at responding to queries and very informative.”
AndrewUpStay“It really helped me get quick access to the door code and pay my security deposit. … It was all right there in the guidebook.”
Sodiq FowosereGuest · Canada“As an owner of Popcorn Hostel in Bucharest, I can say this app is the best tool that I found on the internet.”
Popcorn HostelHostel · Bucharest“We use ChargeAutomation to collect security deposits, rental agreements, and some payments from guests when they book on various platforms. It's very nice to have a unified and automated system to handle this and allow guests to self service.”
RyanHost · United States“When I wanted to pay for the reservation it actually did something like an otp with my bank so it ensured it was me.”
Christianah FashGuest · Canada“ChargeAutomation is amazing! It can do so much and I often recommend ChargeAutomation to my clients.”
Kana G.Verified user“Supported by Dixie, really helpful help.”
Abobakr ElwakeelCustomer“This whole system is so great for us and our customers.”
Josh StockCustomer“Seamless, takes away a lot of the back and forth I had to deal with when processing credit cards and verifying ID. Highly recommended!”
AjCanada“I checked in, paid a security deposit, booked early check-in and received my access instructions - all via the same link.”
Kasia KugaudoGuest · Poland“The upsells have increased my add ons as the guest can pay via a card.”
DirectorCity center hotel, 50–74 rooms · San Jose“The platform itself is very powerful for automating guest communication, check-in processes, and operational workflows, which saves a huge amount of time once set up correctly.”
Peter MeszarosUnited KingdomGuest experience software FAQ
What is ChargeAutomation?
ChargeAutomation is a guest experience platform for hotels and vacation rentals, in business since 2018. It automates online check-in, ID verification, e-signatures, payments, security deposits and upsells through one guest link, with no app download required.
What is guest experience software?
Guest experience software automates the guest journey for hotels and vacation rentals, from booking to checkout. ChargeAutomation combines online check-in, ID verification, payments, security deposits, upsells and a digital guidebook in one guest link.
How does online check-in work for guests?
Guests receive a pre-check-in link by email, SMS or QR code. They complete ID verification, the rental agreement, forms and payment from their phone, and ChargeAutomation can release access codes once every step is done. Properties see online check-in completion rates of up to 93%.
How do automated security deposits work?
ChargeAutomation pre-authorizes the security deposit on the guest's card for up to 30 days instead of charging it, then releases the hold automatically after checkout. There are no transaction fees on deposit pre-authorizations and no refunds to process.
What is the difference between a security deposit and a damage waiver?
A security deposit is a refundable hold on the guest's card. A damage waiver is a non-refundable fee paid upfront that covers accidental damage, with no holds or disputes. With ChargeAutomation, guests choose one at check-in.
How does ChargeAutomation's 100% chargeback protection work?
Every transaction is screened in real time using 150 data points, so payments are fraud-free and chargeback protected. ChargeAutomation covers 100% of fraudulent chargebacks on transactions processed through the platform, at no extra commission.
Is guest ID verification secure?
Yes. Guests submit a passport or ID and a live selfie during pre-check-in, and ChargeAutomation flags fake IDs or unauthorized guests before arrival, with no manual front desk checks.
How do upsells work in ChargeAutomation?
Guests buy add-ons such as early check-in, late checkout, gap nights, parking, tours or airport pick-up through their check-in link or guest portal, in one tap with the card already on file. Properties earn an average of $120 extra per booking, and one-tap purchase lifts conversion by 15 to 20%.
Are e-signatures on rental agreements legally binding?
Yes. ChargeAutomation collects digital signatures during check-in that comply with the ESIGN Act and UETA, and stores each signed agreement with the reservation.
Which PMS and payment gateways does ChargeAutomation integrate with?
ChargeAutomation connects with 50+ property management systems, including Guesty, Hostaway, Cloudbeds and Hostfully, and 130+ payment gateways, including Stripe and PayPal. It fits into your existing tech stack instead of replacing it.
Do guests need to download an app?
No. ChargeAutomation works in the browser through one link sent by email, SMS or QR code, so guests complete every step from their phone without installing anything.
How much does ChargeAutomation cost?
ChargeAutomation has a free Basic plan with no subscription fee, and online check-in, the guest guidebook and chargeback protection are free. Paid plans start at $4 per property per month plus a platform fee, billed annually, with no contract.
Protect every booking. Earn more from every guest.
Let ChargeAutomation handle check-in, payments, deposits and upsells, so your team can focus on the stay.
