Streamline check-ins, maximize upsells, elevate every stay
Hotels & vacation rentals use ChargeAutomation’s guest experience software for contactless check-in, payment automation, security deposit collection, upselling, chargeback fraud protection, and creating digital guidebook apps.
- Increased guest satisfaction
- Revenue growth
- Digitalization of operations
Improve guest satisfaction by 75%
Transform the guest experience with ChargeAutomation by eliminating check-in queues, providing real-time guest communication, using personalized upsells & automating the operations of your short-term rental property.
Save 30 minutes per booking with contactless check-in
Collect all guest information & payments pre-arrival with our contactless check-in software for hotels, BnB’s & vacation rentals
- Personal Information (Email, DOB, Address, Nationality..)
- Selfie & ID verification
- Rental Agreement & E-Signature
- Custom questions form (Trip Purpose Preferences...)
- Reservation payment
- Security Deposit or Damage Waiver
- Upselling (Airport pick-up, early check-in, parking & custom)
Save time & money with automated payment collection
A happy guest is loyal & will spend more at your hotel or vacation rental boosting revenue. Go cashless with ChargeAutomation
- Zero cash handling problems (errors, theft & change shortage)
- Validate credit cards & experience zero error rate
- Split guest payments, tourist tax or resort fees
- Failed payment reminders & auto report invalid cards
- Synch with your PMS of choice in real-time
- 120+ global payment gateway integrations
- Chargeback fraud detection & prevention
- Payment dashboards with revenue insights
- Stop chasing after payments & guest no shows
Reduce guest property damage with security deposit collection
Research has proven that guests act more responsibly & cause less damage when there is a security deposit.
- No transaction fees with deposit pre-authorisation
- Schedule deposit authorization date
- Capture partial or full deposit amount (in-case of damage)
- Send deposit payment auto reminders
- Chargeback protected security deposit
- Deposit customizable by booking source or property
- Extended 30 days deposit holding period
Increase upsell revenue by $40 per booking
Use guest preferences to personalise upsells driving up revenue & profits.
- Automate upselling during the entire guest journey
- Upsell pre-arrival, in-stay or post stay
- Curate upsells by property and guest preferences
- Auto-reminders to purchase upsells
- Use existing templates or create your own
- 1-click purchase increases upsells conversion by 15% - 20%
- Customize upsell to be instant purchase or by request
Improve the guest experience with digital guidebooks
Digitalise info that guests need during their stay at your hotel or vacation rental using our web-based guidebooks.
- Check-in instructions & guest manuals
- Access codes, wifi passwords & customizable FAQ's
- Earn more with service upselling
- Live chat & email support
- Reciepts & payment history
- Photos, videos, virtual tours & recommendations
- Local maps & tourist guides
Why hosts like you trust ChargeAutomation
Why your vacation rental needs ChargeAutomation
Real results you can count on
Guest experience software for hotels & vacation rentals
ChargeAutomation is a globally-recognized leader in collecting Pre-Arrival Info, reservation deposit, balance, damage deposit & and upsell services.
Some of the World’s leading Hoteliers are using ChargeAutomation to increase guest experience & revenue while maintaining efficient, frictionless operations.
Guest experience starts from the moment a reservation is made. By creating frictionless pre-check-in & payment guest experience, we create Seamless Digital guest experience for Hoteliers
ChargeAutomation was formed out of the need to automate the payment collection & digital guest experience. When we realized no such software existed, we made our own.
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Your First Step Towards a Better Guest Experience Starts Here
Frequently Asked Questions
Contactless check-in software allows hotel guests to self check-in online & enter their room without visiting the front-desk or human interaction.
Hotels and short-term rentals often use contactless check-in by ChargeAutomation for ID-check, payment collection, security deposit authorization, selfie verification, gaining guest intelligence, upselling and more.
ChargeAutomation’s contactless check-in solution is built to facilitate the scaling up of your hospitality business with less effort. You may apply the check-in flow for multiple short-term rentals or hotels at once.
Payment automation software allows hotels and vacation rentals automatically collect reservation amount, deposit payments, outstanding balance, cancellation fee, damage deposit from most booking sources.
Our system can detect virtual cards and process them based on the cancellation policy of the booking source.
Upselling software allows hotel guests to customize their stay and make special requests before arrival or during their stay without visiting the front-desk or human interaction.
Hotels and short-term rentals frequently utilize ChargeAutomation’s upselling software for offering early check-ins, late check-outs, pet fees, parking options, romantic packages, airport pick-ups, and other services. With this software, you can easily create a personalized upsell for your property.
If you detect any damage to the property once the guest has left, you may opt to capture funds from the security deposit authorization. This can be initiated directly through ChargeAutomation.
You can capture the whole amount or a partial amount and leave a brief description for your records.
Client testimonial
What ChargeAutomation customers are saying about our check-in software
ChargeAutomation is easy to use and user friendly, you can surely use the system even if you are a beginner. and the support team are prompt at responding to queries and very informative.
Andrew
UpStay
We've been using contactless check-in for quite some time already and are really satisfied with how they combined id check, payment collection, terms & conditions and upsells into a single flow. It was easy to implement and guests love the experience.
John
CozySuites
Contactless check-in from ChargeAutomation saves so much time for our administrators and we noticed how guest satisfaction improved. 100% recommendation.
Erin
LifeSuites