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Guest Messaging Software with One Unified Inbox
Manage WhatsApp, SMS, email, website chat, and Airbnb messages from one screen. Built for hotels and vacation rental managers who are done switching between five apps to answer one guest.
Trusted by the top vacation rentals & hotels
What Is a Unified Inbox?
A unified inbox is one screen where you read and reply to every guest message, no matter which app it came from. Instead of checking WhatsApp, then email, then Airbnb separately, everything arrives in the same list with the guest’s booking attached. ChargeAutomation covers WhatsApp, SMS, email, website chat and OTA messages from Airbnb, Booking.com and Vrbo.
Why you need guest messaging software
A guest asks about parking on WhatsApp, follows up by email, then messages again through Airbnb. Three apps, three places where something can sit unread.
ChargeAutomation puts every channel in one queue and attaches the reservation to each conversation, so whoever replies already knows the property, the dates and the payment status.
Which Channels Does Guest Messaging Software Need to Cover?
Guests choose the channel, so the inbox has to cover all of them.
- WhatsApp, without opening a separate app
- SMS, using our number or your own via Twilio
- Email, with your own SMTP
- Website chat, from your guest portal
- Airbnb, Booking.com and Vrbo, via Hospitable, Guesty or Hostaway
A Unified Inbox for Airbnb and Vrbo Messages, Not Just Direct Bookings
OTA messages are the ones that get missed, because they live behind a login most of the team never opens. For properties connected through Hospitable, Guesty or Hostaway, Airbnb, Booking.com and Vrbo messages arrive in the same queue as everything else.
- Two way messaging with Airbnb, Booking.com and Vrbo
- No separate extranet login
Built So Your Team Never Answers the Same Guest Twice
Shared inboxes only work when everyone can see who is handling what.
- Assign a conversation to a team member
- Leave a private note with an @mention
- See read receipts
- Reply in the guest's language with built in translation
- Merge conversations from different channels into one thread
Every Message Arrives With the Booking Attached
Each conversation opens with the guest's reservation beside it: property, dates, payment status and check-in progress. Nobody searches for the booking while typing a reply.
Comparison table
Unified Inbox vs a Generic Shared Inbox
Capability | Generic shared inbox | ChargeAutomation Unified Inbox |
|---|---|---|
WhatsApp, SMS, email, web chat | Usually yes | Yes |
Airbnb, Booking.com, Vrbo messages | No | Yes, via Hospitable, Guesty, or Hostaway |
Reservation shown next to the conversation | No | Yes |
Payment status visible while replying | No | Yes |
Check-in progress visible while replying | No | Yes |
Assignment and internal notes | Yes | Yes |
Built for property management | No | Yes |
Why hosts like you trust ChargeAutomation
-
Up to $160Upsell revenue per booking
Offer personalized upsells during check-in
-
75%Less queues
Reduce guest queues by using online check-in
-
30minTime savings
Speed up check-in & booking processes
-
90%Guest satisfaction
Saving guest time & money will make them happy
-
100%Document handling
Collect guest documents & signatures online
-
100%Eliminate cash-handling
Collect payments & security deposit during check-in
Client testimonial
“What ChargeAutomation customers are saying about us”
UpStay Read More
ChargeAutomation is easy to use and user friendly, you can surely use the system even if you are a beginner. and the support team are prompt at responding to queries and very informative.
CozySuites Read More
We've been using contactless check-in for quite some time already and are really satisfied with how they combined id check, payment collection, terms & conditions and upsells into a single flow. It was easy to implement and guests love the experience.
LifeSuites Read More
Contactless check-in from ChargeAutomation saves so much time for our administrators and we noticed how guest satisfaction improved. 100% recommendation.
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The Unified Inbox works with your existing stack, pulling Airbnb, Booking.com, and Vrbo messages through your Hospitable, Guesty, or Hostaway connection, alongside WhatsApp, SMS via Twilio, email via your own SMTP, and website chat.
FAQ’s
Check answers to the most common questions about ChargeAutomation
Guest messaging software brings every guest conversation into one inbox, across WhatsApp, SMS, email, website chat, and OTA channels like Airbnb, so a property team can read and reply without switching between apps. ChargeAutomation adds the reservation to each conversation, so replies are informed by the guest’s booking, payment status, and check-in progress.
The main benefits are fewer missed messages, faster replies, and less coordination overhead. Every channel feeds one queue, so no message sits unread in an app nobody opened, and assignment plus internal notes stop two team members from answering the same guest twice.
WhatsApp, SMS, email, and website chat are supported directly. Airbnb, Booking.com, and Vrbo messages are also included for properties connected through Hospitable, Guesty, or Hostaway. SMS can use a ChargeAutomation number or your own via Twilio, and email can use your own SMTP.
Yes. ChargeAutomation supports both a default number and a bring your own configuration through Twilio, so hotels can send and receive SMS from a number guests already recognise.
The Unified Inbox is available on the Pro and Enterprise plans. You can start on the free plan and upgrade when you need it.
It keeps every conversation, and the booking behind it, in one place, so the team replies faster and with the right context. Guests are not left waiting or asked to repeat themselves after switching channels.
Put Every Guest Conversation on One Screen
Try the guest messaging platform that comes with payments, online check-in, and upsells already built in. Free to start, no contract.
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