Tim Hubbard spent 15 years building the operational system behind Corzly. Here is the guest experience framework.
Over 15 years operating short-term rentals across the globe, Tim Hubbard developed the systems, workflows, and guest experience principles that now run Corzly. Together with ChargeAutomation, those principles are available as a practical guide.
Tim Hubbard
CEO, Corzly / Host, Short Term Rental Riches
- 200+properties managed
- 50,000+guests hosted
- 300+podcast episodes
- 50+markets
Tim Hubbard is a short-term rental investor, operator, and the CEO and co-founder of Corzly. He is also the host of the Short Term Rental Riches podcast, one of the most referenced resources in the STR industry, now at 300+ episodes.
The story behind the guide
How 15 years of operating short-term rentals shaped the Corzly framework
Tim Hubbard has been operating short-term rentals since 2010. Here is how that journey unfolded.
First property in Sacramento, CA
Purchased a 4-plex, lived in one unit, and rented the other three short-term. The income funded his travels and next investments.
Scaling across the US
Expanded across multiple US markets, developing the remote management systems needed to run properties without being on site for every guest.
International expansion
Took the portfolio global, acquiring properties in multiple countries. Managing across time zones required automated workflows that later became the foundation of Corzly.
Short Term Rental Riches podcast
Launched to share the knowledge most operators only gain through years of experience: pricing strategy, OTA management, guest communication, and automation. Now at 300+ episodes.
Corzly and ChargeAutomation
Co-founded Corzly to make the same virtual operations model available to other property managers. Now supporting 200+ properties across 50+ markets, with ChargeAutomation as the guest experience partner.
Corzly
What Corzly does and why Tim built it
As the portfolio grew across markets and time zones, the operational load grew with it. The systems Tim built to manage that became the product. Corzly is a virtual operations service for STR property managers, operating under the partner’s brand using 125+ SOPs.
24/7 guest communication
Inbox management across all platforms, handled around the clock by a globally distributed team.
Revenue and pricing management
Pricing decisions based on proprietary algorithms layered on PriceLabs and AirDNA data.
Multi-platform listing management
Distribution and calendar management across Airbnb, Vrbo, Booking.com, and other platforms.
Housekeeping coordination
Scheduling, inspection sign-offs, and turnaround management for every stay without owner involvement.
Why ChargeAutomation
Why Corzly chose ChargeAutomation
Corzly manages the operational layer. The guest-facing experience (check-in, payments, upsells, guidebooks) required a dedicated platform. ChargeAutomation was selected because it covers the full guest journey in one connected workflow.
Corzly handles
- OTA distribution and listing management
- Dynamic pricing with PriceLabs and AirDNA
- 24/7 guest communication across all inboxes
- Housekeeping and turnover coordination
- Reservation risk checks and dispute prevention
- Post-stay review follow-up
ChargeAutomation handles
- Contactless check-in, checkout and branded digital guidebooks
- Biometric guest screening, ID verification and rental agreements
- Upsells across pre-arrival, in-stay and post-stay
- Smart lock access code management
- Automated payments with 130+ gateways, payment links and pre-auth holds
- Security deposit management, damage waivers and automated release
- Chargeback fraud protection, guest registration and authority reporting
- And more
The guide
What the 5-Star Guest Experience Blueprint covers
The guide walks through five stages of an STR guest journey, showing where to apply automation, what tools to use at each stage, and how to deliver consistent stays regardless of portfolio size.
Pre-booking
Listing visibility, pricing, and payment validation at reservation.
Pre-arrival
Guest communication, upsells, ID verification, and deposits before arrival.
Check-in
Contactless self check-in, smart lock automation, and digital guidebook delivery.
In-stay
Mid-stay communication, upsells, and security deposit monitoring.
Checkout
Deposit release, turnover workflows, and post-stay review follow-up.
Checklist + data
15-point operations checklist and a manual vs. automated comparison table.
Frequently asked questions
Who is Tim Hubbard?
Tim Hubbard is an STR investor and operator who has managed properties across the globe, hosting over 50,000 guests over 15 years. He is the host of the Short Term Rental Riches podcast (300+ episodes) and the CEO and co-founder of Corzly.
What is Corzly and who is it for?
Corzly is a virtual operations service for STR property managers, handling guest communication, pricing, OTA management, and housekeeping coordination under the partner’s brand using 125+ SOPs. It currently supports 200+ properties across 50+ markets.
What does ChargeAutomation handle in this partnership?
ChargeAutomation handles the guest-facing experience: contactless check-in with biometric ID verification, upsells across pre-arrival, in-stay, and post-stay, automated payments across 130+ gateways, security deposit management, chargeback fraud protection, digital guidebooks, and compliance reporting.
What is the Short Term Rental Riches podcast?
Short Term Rental Riches is a podcast hosted by Tim Hubbard covering STR operations, pricing strategy, OTA management, automation, and investment. At 300+ episodes, it is available on Spotify, Apple Podcasts, YouTube, and at strriches.com.
How do I access the 5-Star Guest Experience Blueprint?
Visit corzly.com/5-star-guest-experience-blueprint, enter your email, and receive the guide immediately. No credit card or subscription required.
Download the 5-Star Guest Experience Blueprint
Built on Tim Hubbard’s 15 years of STR operations and 200+ properties managed by Corzly. Co-created with ChargeAutomation. Enter your email on the Corzly page and receive it immediately.
