A rental agreement only protects you if the guest actually signed it. ChargeAutomation is rental agreement software for vacation rentals and hotels: guests e-sign your agreement and house rules during online check-in, and the signed copy is saved with the booking.
A vacation rental agreement sets the rules of the stay: check-in times, house rules, damage policy and payments. With ChargeAutomation you write it once, and every guest accepts and signs it in the same link where they check in, verify their ID and pay.
Stop editing names and dates by hand before every stay. Paste your own agreement once, add fields like the guest's name or booking number, and ChargeAutomation fills them in for every booking.
This agreement is between the host and {guest_name} for booking {booking_id}, from {check_in}. Quiet hours start at 10 pm.
“We no longer spent time physically collecting documents or contacting guest for payments. CA is doing that for us without lifting a finger.”
Ramiro FerrandoUnion Square Hotel“We've been using contactless check-in for quite some time already and are really satisfied with how they combined id check, payment collection, terms & conditions and upsells into a single flow. It was easy to implement and guests love the experience.”
JohnCozySuites“We use CA for about 2 years for our 50+ properties and are very happy so far.”
Igor OxProperty manager · Latvia“Automating the check in and payment process was the best thing that happened to my rental business! … all on a single link!”
MajaVacation rental host · Japan“It has helped us generate additional revenue while keeping everything streamlined and easy to manage.”
Aotearoa Airbnb ManagementShort-term rentals · New Zealand“Chargebacks are no longer an issue for me. … So, it was a 180-degree change for our operation.”
Commercial DirectorBoutique hotel, 50–74 rooms · Buenos Aires“They were responsive, communicated clearly, and even followed up on my issue on their own accord.”
Randle TaylorCanada“Other tools claimed they did it with Chargeback protection but the only one that truly did it was ChargeAutomation. … Since then my chargebacks went down to 0.”
Ore SupastaHost · Canada“I can confidently say that this solution has all I needed to make my business more profitable, from guidebooks to selling more of our add ons.”
KimVacation rental host · Norway“wonderful Cathy !”
Eric TrouvinFrance“Advanced product that solved many of our hotel's needs at once and increased our RevPar, % of direct bookings, and TrevPar.”
Director of SalesCity center hotel, 100–199 rooms · Kyiv“Very useful app! Amazing support!”
Wilhelm CazimiroviciRomania“With the money generated by upsells, the tool actually pays for itself.”
Krzysztof ZbudniewekHost“Contactless check-in from ChargeAutomation saves so much time for our administrators and we noticed how guest satisfaction improved. 100% recommendation.”
ErinLifeSuites“ChargeAutomation is easy to use and user friendly, you can surely use the system even if you are a beginner. and the support team are prompt at responding to queries and very informative.”
AndrewUpStay“It really helped me get quick access to the door code and pay my security deposit. … It was all right there in the guidebook.”
Sodiq FowosereGuest · Canada“As an owner of Popcorn Hostel in Bucharest, I can say this app is the best tool that I found on the internet.”
Popcorn HostelHostel · Bucharest“We use ChargeAutomation to collect security deposits, rental agreements, and some payments from guests when they book on various platforms. It's very nice to have a unified and automated system to handle this and allow guests to self service.”
RyanHost · United States“When I wanted to pay for the reservation it actually did something like an otp with my bank so it ensured it was me.”
Christianah FashGuest · Canada“ChargeAutomation is amazing! It can do so much and I often recommend ChargeAutomation to my clients.”
Kana G.Verified user“Supported by Dixie, really helpful help.”
Abobakr ElwakeelCustomer“This whole system is so great for us and our customers.”
Josh StockCustomer“Seamless, takes away a lot of the back and forth I had to deal with when processing credit cards and verifying ID. Highly recommended!”
AjCanada“I checked in, paid a security deposit, booked early check-in and received my access instructions - all via the same link.”
Kasia KugaudoGuest · Poland“The upsells have increased my add ons as the guest can pay via a card.”
DirectorCity center hotel, 50–74 rooms · San Jose“The platform itself is very powerful for automating guest communication, check-in processes, and operational workflows, which saves a huge amount of time once set up correctly.”
Peter MeszarosUnited KingdomHouse rules buried in a listing are easy to miss and easy to deny. Guests have to accept your agreement before they can finish check-in, and you can ask for a signature too. No acceptance, no door code.
Everything you need to get every agreement signed, stored and ready when you need it. Swipe through what's included.
Guests sign with a finger or mouse inside the check-in link. No printing, scanning or chasing.
Write it once. Guest names, booking numbers and dates fill in automatically for every stay.
Attach each agreement to the properties it covers, so a pool villa gets its waiver and a hotel its terms.
Access details are released only after the guest accepts and signs, so nobody walks in without agreeing to your rules.
Guests can translate your agreement with the built-in translator, so nobody can say they didn't understand it.
If a guest disputes a charge, the signed agreement is on file with the ID and payment record.
Learn more about chargeback protectionlink for check-in, ID, signature and payment
countries with automatic guest reporting
payment gateways connected
PMS platforms synced
Short-term rental agreement software sends your rental agreement to guests and collects their acceptance and signature online. ChargeAutomation is rental agreement software for vacation rentals and hotels: guests e-sign during online check-in, and the signed agreement is saved with the booking.
A vacation rental agreement usually covers the guest and booking details, check-in and checkout times, house rules, maximum occupancy, payment and cancellation terms, the security deposit or damage policy, and liability terms. With ChargeAutomation you write it once and guest details are filled in automatically.
In most countries, including the US under the ESIGN Act and the EU under eIDAS, electronic signatures are legally valid for contracts like rental agreements. ChargeAutomation saves each signed agreement with the booking, so you have a clear record of what the guest accepted.
Guests open their ChargeAutomation check-in link, read the agreement, tick a box to accept it and, if you turn it on, sign with their finger or mouse. They do it in the same link where they add their details, verify their ID and pay.
Airbnb lets hosts set house rules in the listing, but its policies limit what you can ask guests to sign or pay outside the platform. Check Airbnb's current rules before requiring an extra agreement, and use ChargeAutomation agreements for direct bookings and channels that allow them.
Yes. You paste your own agreement text into the ChargeAutomation editor, whether you wrote it yourself or a lawyer did, and add dynamic fields like the guest's name and booking number.
Yes. Anything you include in your agreement text is part of what the guest accepts and signs, such as house rules, a damage policy or a pool and hot tub waiver. You can attach different agreements to different properties.
A short-term rental agreement covers a stay of days or weeks and focuses on house rules, payments and damage. A lease covers a longer tenancy, usually a month or more, and gives the tenant more legal rights. ChargeAutomation is built for short-term stays.
Yes, it helps. A signed agreement shows what the guest accepted, and ChargeAutomation keeps it with the verified ID and payment record for the same booking, which together make strong evidence if a charge is disputed.
Yes. In ChargeAutomation you attach each agreement to the properties it applies to, so a pool villa can have a pool waiver while a city apartment uses your standard terms.
Yes. Hotels can use the same feature for their terms and conditions, which guests accept during online check-in instead of signing a paper registration card at the desk.
ChargeAutomation is free to try with no contract, and paid plans start at a month. Rental agreements come with online check-in, ID verification and payments in the same flow.
The next dispute is easier to win with a signature on file. Turn on rental agreements in ChargeAutomation, free to start and with no contract.
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