Toronto, ON, September 15, 2025 – RemoteLock, a leading smart lock and access control provider, today announced it has selected ChargeAutomation, a comprehensive guest experience software platform, to deliver a unified guest experience solution for its users.
This partnership brings together RemoteLock’s advanced smart lock technology with ChargeAutomation’s all-in-one digital guest platform, creating a seamless system for property managers. All RemoteLock customers, from short-term rental hosts and vacation rental managers to boutique hotel operators, will now have access to ChargeAutomation’s suite of tools to enhance the guest journey. With RemoteLock’s platform already deployed in more than 80,000 properties worldwide, this integration enables those properties to offer a fully contactless, five-star guest experience from check-in to check-out.
The unified RemoteLock and ChargeAutomation solution not only centralises access management and guest communications, but also delivers measurable improvements in operational efficiency, revenue, and guest satisfaction. By automating key tasks such as PIN code generation, identity verification, payment collection, and upsells, the combined platform frees up staff time and creates new income opportunities for owners. Early adopters have already seen boosts in both profitability and guest review scores as a result of this streamlined, end-to-end system.
Key Benefits of the RemoteLock and ChargeAutomation Integration
- All-in-One Platform and Simplified Operations
Integrating RemoteLock’s universal access control with ChargeAutomation’s pre-arrival and guest engagement tools allows property managers to handle access management, online check-ins, ID verification, rental agreements, payments, security deposits, upsells, and digital guidebooks through a single unified platform. - Increased Revenue per Property
Automated upselling and streamlined payment collection through ChargeAutomation drive significant new revenue for property owners. On average, hospitality managers can earn an extra $120–$180 per property each month. - Higher Guest Satisfaction
By eliminating check-in queues and providing a personalised digital guest portal, the integrated solution greatly enhances the guest experience. Many properties using ChargeAutomation have reported up to a 75% improvement in guest satisfaction scores. - Enhanced Security and Peace of Mind
RemoteLock’s robust, cloud-based smart lock platform ensures properties remain secure with time-bound PIN codes and real-time access monitoring, while ChargeAutomation keeps all transactions and guest data handling secure with advanced fraud protection and ID verification measures.
Executive Quotes
“We could not be more excited to partner with ChargeAutomation to bring an even more complete solution to our customers,” said Barclay Friesen, Executive Vice President of Business Development at RemoteLock. “By integrating ChargeAutomation’s best-in-class guest experience tools with our access control platform, property managers can now simplify operations while delighting their guests with a seamless, contactless stay.”
“Our mission at ChargeAutomation is to streamline and elevate every aspect of the guest journey, and teaming up with RemoteLock allows us to extend that mission to a vast global user base,” said Thomas Tewolde, Founder and CEO of ChargeAutomation. “Through this partnership, RemoteLock’s tens of thousands of properties can now leverage our platform to increase their revenue and guest satisfaction like never before.”
About RemoteLock
RemoteLock is a Denver-based leader in universal access control and smart lock software for property operations. Founded in 2011, RemoteLock’s cloud-based platform allows property owners and managers to manage access to any space from anywhere in the world, integrating with dozens of leading smart lock brands and property management systems. RemoteLock helps manage millions of locks and users worldwide. Its solutions are trusted by vacation rental companies, multifamily housing operators, commercial enterprises, and more.
About ChargeAutomation
ChargeAutomation is a comprehensive guest experience software platform that helps hotels, vacation rentals, and short-term rental businesses automate and elevate the guest journey. From online check-in/out with ID verification and e-signatures, to automatic payment collection and security deposit management, to personalised upselling and digital guidebooks, ChargeAutomation provides an end-to-end solution for modern hospitality providers. The platform enables businesses to increase revenue, eliminate front-desk check-in queues, improve guest satisfaction, and maximise profits.
Media Contact
