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Digital Guidebook for Hotels & Vacation Rentals
Give guests instant answers to check-in details, access codes, and property info in their own language, cutting repetitive questions and saving your team hours every week.
Trusted by the top vacation rentals & hotels
Digital Guidebook, One Place for Every Guest Answer
Branded Guest Portal for Hotels & Vacation Rentals
One branded guest portal, personalized automatically for every guest and every booking.
Pin key guides to the top, tag properties for bulk updates, and assign guides to one unit or your whole portfolio, all from a single dashboard.
AI-Powered Translation in 43+ Languages
Reach international guests without preparing house manuals and FAQs in multiple languages by hand. ChargeAutomation's AI-powered translation instantly adapts your guidebook into 43+ languages.
Sensitive details like access codes and Wi-Fi passwords stay protected from mistranslation, and guests always see content in their preferred language automatically.
Guest Chat
Let guests message you directly from their guest portal for quick questions or requests, no app or extra login needed.
Every conversation happens right alongside their personalized guidebook, so guests get an answer without leaving the page they're already on.
Google Maps, Photos and Videos
Help guests find their way with an embedded Google Map showing your property's exact location.
Add photos, videos, and even external content like local guides or house manuals directly into the guidebook, so everything guests need stays in one place.
Smart Access Control & Conditional Content
Show sensitive details, like door codes, Wi-Fi passwords, and check-in instructions, only after guests complete payment, ID verification, or security deposit, using dynamic tokens like {Rental_Access_Code} and {Property_Wifi_Details}.
Connect ChargeAutomation to your smart lock system to update each guest's access code in real time, or set guides to appear only at a specific time before check-in.
Upsell Suggestions
Turn your guidebook into extra revenue by showing guests one-click upgrades and add-on services at exactly the right moment.
From early check-in and mid-stay cleaning to airport pickup and in-home chef service, guests can book enhancements directly from the guide, no extra app or link needed.
Your services will be accessible anytime, anywhere
Give guests 24/7 access to everything they need, powered by one automated digital guidebook that keeps working while you don’t.
Why your vacation rental needs ChargeAutomation
Custom check-in experience
Pre check-in links
Collect ID/Passport
Guest e-Signatures
Boost revenue with upsells
Auto collect payments
Digital guest guidebook
Check-in reminders
Why hosts like you trust ChargeAutomation
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Up to $160Upsell revenue per booking
Offer personalized upsells during check-in
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75%Less queues
Reduce guest queues by using online check-in
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30minTime savings
Speed up check-in & booking processes
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90%Guest satisfaction
Saving guest time & money will make them happy
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100%Document handling
Collect guest documents & signatures online
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100%Eliminate cash-handling
Collect payments & security deposit during check-in
One Guide, Answering Every Guest Question, All Day and Night
Elevate guest experiences for vacation rentals and hotels with an automated and smart guidebook. Seamlessly operational 24/7, this personalized guest portal enhances accessibility to crucial information.
Orchestrate an exceptional guest journey with easy to use smart digital guide book. Let your guests:
Track and manage bookings & payments
See instructions, check in info, manuals, access code and FAQs from a single place.
Purchase add-ons and chat with you.
Check themselves in & out and book again.
Client testimonial
“What ChargeAutomation customers are saying about us”
UpStay Read More
ChargeAutomation is easy to use and user friendly, you can surely use the system even if you are a beginner. and the support team are prompt at responding to queries and very informative.
CozySuites Read More
We've been using contactless check-in for quite some time already and are really satisfied with how they combined id check, payment collection, terms & conditions and upsells into a single flow. It was easy to implement and guests love the experience.
LifeSuites Read More
Contactless check-in from ChargeAutomation saves so much time for our administrators and we noticed how guest satisfaction improved. 100% recommendation.
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Digital guidebook that integrates with your current system
Seamlessly integrating with diverse hospitality software, our digital guidebook crafts personalized guest experiences featuring their name, stay dates, and preferences.
FAQ’s
Check answers to the most common questions about ChargeAutomation
A digital guidebook for hotels and vacation rentals is an interactive online platform offering guests essential stay information, accessible from any device. It replaces printed materials, providing details on check-in, amenities, local attractions, and more, enhancing guest experiences and communication.
Utilizing ChargeAutomation’s Digital Guidebooks, you can effortlessly convey comprehensive property information to guests, spanning from check-in to check-out and encompassing local suggestions. The process of building and handling these guidebooks is user-friendly and demands no technical know-how. Furthermore, you have the opportunity to upsell additional services, fostering new revenue avenues for your enterprise.
All aspects of your property that guests need to be informed about! This includes check-in procedures, locating amenities, operational guidelines for appliances like laundry machines and hot tubs, and so much more. The scope is truly limitless. Additionally, you can share your top-choice cafes, restaurants, available tours, must-visit destinations, and various experiences.
Absolutely, you can enhance the content with images, videos, maps, and other multimedia elements to provide a visually engaging and informative experience for your guests. This not only makes the guidebook more appealing but also helps in conveying information effectively.
The guidebook is automatically personalized for each guest, featuring their names, stay details, and preferences. Furthermore, the content can dynamically adapt and update based on the specific property the guest is staying at.
Hundreds of vacation rentals and hotels utilize the ChargeAutomation digital guidebook, including prominent names like Upstay, Wyndham, PMI, CozySuites, and more.
Choose between our completely free Basic plan or upgrade to our robust paid plans for advanced features.
Requiring users to download an app dramatically decreases the conversion rate. ChargeAutomation is a completely web-based solution; however, its user-friendly interface creates an app-like experience.
ChargeAutomation is GDPR and PCI-compliant solution. Personal data security is the cornerstone of our operations.
Certainly, you have the freedom to cancel at any time. Rest assured, there are no cancellation fees involved.
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Trusted by the top vacation rentals & hotels
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