Eviivo Suite and ChargeAutomation: How They Work Together for B&Bs

Eviivo is an all-in-one booking platform for independent accommodation, combining a property management system, channel manager, booking engine and payment processing. The company is based in London and grew from Frontdesk, an early UK travel booking platform sold to tourist boards, before relaunching as a cloud platform. Eviivo describes its users as B&Bs, guest houses, inns, cottages, serviced apartments, villas and small hotels.

The day-to-day view for most owners is the booking calendar, which many users call the Eviivo diary, showing rooms by date so owners can move bookings, block dates and see arrivals. Rates and availability sync to Airbnb, Booking.com, Expedia and Vrbo, while the booking engine takes commission-free reservations on the property’s own website. Reporting and point-of-sale features cover much of the rest of the front desk.

Eviivo pricing depends on property size, so owners should request a quote rather than rely on third-party figures. Eviivo reviews on Capterra are worth reading alongside a live demo, because a three-room B&B and a 30-room inn weigh features differently. Eviivo also integrates with tools such as PriceLabs, RoomPriceGenie, KeyNest and Xero.

Eviivo gives independent properties these core tools:

Online check-in lets guests confirm details, provide ID and pay before arrival, so the front desk only hands over keys or nothing at all. For small hotels and B&Bs where the owner also cooks breakfast and cleans rooms, an online check in hotel flow removes the evening wait for late arrivals. It also collects the name and nationality details required under the Immigration (Hotel Records) Order 1972 before the guest walks in.

Self check-in takes the idea further. A self check in hotel setup combines online check-in with smart locks or a key collection point, so guests go straight to their room with a code. Self check in hotels in the UK range from city aparthotels to rural inns that close reception in the evening.

Some properties add a hotel self check in kiosk in the entrance for walk-ins and guests who skipped the online step. A tablet running a web-based check-in page does the same job without dedicated hardware. Contactless check in hotel options like these also reduce queues at busy times.

Small properties moving to online and self check-in usually set up the following:

ChargeAutomation integrates natively with Eviivo, so each new reservation can start an automated guest journey without re-entering data. Guests receive one link by email, SMS, WhatsApp or QR code to complete online check-in, upload ID, sign registration forms and pay, and properties report up to 93% online check-in completion. A web-based kiosk or tablet mode handles walk-ins and guests who arrive without checking in.

Alongside Eviivo payments, ChargeAutomation can add scheduled charges, automatic retries, pre-authorised security deposits and a Damage Waiver option across 130+ payment gateways. Identity checks run through Stripe Identity selfie verification with fuzzy name matching, and protected payments carry a zero-chargeback guarantee. Upsells such as early check-in, late checkout and parking typically convert at 15-20%.

Eviivo and ChargeAutomation work together to give owners a better result: Eviivo runs the calendar, distribution and booking engine, while ChargeAutomation runs verification, deposits, upsells and smart lock codes through 40+ providers, including Keynest. Owners typically save up to 30 minutes per booking once both are connected. Launch your online check-in at chargeautomation.com.

Connected to Eviivo, ChargeAutomation adds these capabilities: