Elavon Converge and ChargeAutomation: How the Integration Works
Elavon Converge is a hosted payment gateway used by hotels across the United States, and it can connect with ChargeAutomation to automate guest payments alongside a property's existing setup. Elavon reports serving 89 of the top 100 hotel management companies in the country, and properties already using Converge can extend that relationship into automated pre-arrival charges and deposits.
This article covers what Elavon Converge offers hotels, how a Converge and ChargeAutomation connection can work, and what to confirm before automating payments through the two systems together.
Key Takeaways
Elavon Converge is a hosted payment gateway used by a large share of top hotel management companies in the United States.
Hotels using Elavon Converge can typically connect it to ChargeAutomation to automate pre-arrival charges, security deposits, and payment retries.
ChargeAutomation is PCI compliant and supports 3D Secure, which can help hotels using Elavon Converge add an authentication layer to online charges.
Properties can choose from 120 or more payment gateways inside ChargeAutomation, with Elavon Converge available for hotels already using it.
Automating deposit collection can help hotels release security deposits faster than manual processing typically allows.
What Elavon Converge Offers Hotels
Elavon Converge is a hosted payment gateway built for businesses that need to accept payments in store, online, by phone, or by mail order without heavy integration work. Elavon reports serving 89 of the top 100 hotel management companies in the United States, giving Converge a strong presence in hospitality payment processing.
Converge Hospitality, Elavon’s hotel specific option, is designed to work without requiring integration into an existing property management or point of sale system, which can make it a fast option for hotels that want to start accepting online payments quickly.
Hotels using Elavon Converge commonly process payments for:
front desk folio charges
phone and mail order bookings
online invoicing for hotel charges
digital wallet and card payments
How an Elavon Converge and ChargeAutomation Integration Can Work
ChargeAutomation connects with a wide range of payment gateways, and Elavon Converge is one of the options hotels can typically configure for automated guest charges. Once connected, a property can schedule pre-arrival payments, pre-authorize security deposits, and set up automatic retries for declined cards.
Because ChargeAutomation supports 3D Secure authentication, hotels using Elavon Converge can add a verification layer to online charges, which can help reduce fraud related chargebacks without changing how Converge already handles processing on property.
An Elavon Converge and ChargeAutomation setup can typically be configured to automate:
multi-property US hotel operations
pre-arrival deposit collection
automatic retries on failed payments
security deposit pre-authorization and release
Getting Started With Elavon Converge and ChargeAutomation
Hotels already processing payments through Elavon Converge do not need to change that setup to add automated pre-arrival and deposit workflows. ChargeAutomation is free to start and does not require a long term contract, which can make it a practical way to test automated payment collection.
Properties can start automating payments at chargeautomation.com to see how the two systems connect on a live booking. Most of the setup involves linking the gateway and deciding which charges should be automated versus handled manually.
Before connecting Elavon Converge to an automated payment workflow, hotels typically confirm:
charges based on a property's cancellation policy
reusable payment links for phone or mail bookings
which charges should be automated versus handled manually
how security deposits should be authorized and released
whether guests are notified before a scheduled charge
how declined payments should be retried
Frequently Asked Questions
Does ChargeAutomation support Elavon Converge?
Elavon Converge is one of the payment gateways hotels can typically connect to ChargeAutomation, allowing properties already using Converge to automate pre-arrival charges and deposits.
What is Elavon Converge used for?
Elavon Converge is a hosted payment gateway that lets hotels accept payments in store, online, by phone, or by mail order, and it is used by 89 of the top 100 US hotel management companies.
How does Elavon compare with other hotel payment processors?
Elavon Converge is one option among the 120 or more payment gateways hotels can typically connect through ChargeAutomation, and the right choice usually depends on a property's existing banking and processing relationships.
Can Elavon Converge handle hotel security deposits?
When connected through a platform like ChargeAutomation, hotels using Elavon Converge can typically pre-authorize a security deposit and release it automatically after checkout.
Does ChargeAutomation replace a hotel's existing Elavon Converge setup?
No, ChargeAutomation is designed to connect with a hotel's existing Elavon Converge account rather than requiring a new payment relationship.
